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Now Hiring: General Manager

We are currently looking for a General Manager for our flagship Richmond Hill Toyota store.

In this important role, you will oversee the successful operation of the entire dealership from sales to service—and everything in between.

The right candidate will be a true leader, committed to growing the business by increasing market share, and developing loyal and satisfied customers. Our General Managers are expected to uphold high ethical standards, foster a culture of excellent customer service, maintain excellent relations with the manufacturer and create a positive working environment for our employees.

Ideal candidates must be able to take us to the next level. Must have a proven track record of success at growing sales volumes, must have deep knowledge of used vehicles and experience with VAuto and one price selling, fixed operations and in developing and motivating employees & capable of recruiting and over-seeing 90 people.

Must haves:

  • 5 years' experience as a GM or 8-10 years as GSM
  • Canadian, preferably Ontario, automotive retail experience (dealership level)
  • Proven track record of capable execution
  • Demonstrated ability to work with new processes
  • Eagerness to work with an enthusiastic leading-edge executive team
  • Previous experience of having worked in a Dealer Group.
  • Technology savvy and process driven
  • Digital Marketing experience
  • Familiarity with DealerRater and Reputation Management
  • Strong references and impeccable integrity and ethics
  • Hard-working and energetic  
  • Experience with and commitment to one price selling and commission free sales compensation would be an advantage

This is a great opportunity for experienced automotive retail professionals, looking to join a creative and successful award winning automotive retail group.

Attractive remuneration with an opportunity for a long term retention plan for the right candidate.

If you want a new challenge in a dynamic environment and have the skills and knowledge, please send your resume and a cover letter in confidence to: ssykes@phaetonauto.com

 

We thank all applicants for your interest. Only those selected for an interview will be contacted directly.

 


 

Now Hiring Used Car Sales Manager

Phaeton Automotive Group is looking to expand their Richmond Hill Toyota Management team and is currently searching for a Used Car Sales Manager! Reporting to the General Manager, this position is a tremendous opportunity for someone with a successful track record of inventory management, customer retention and profitability. In this role, the successful candidate will be part of a strong performing dealer group and will be given opportunities for further development.

Skills & Qualifications:

  • A minimum of 1-3 years of progressive experience in a Retail Automotive Import Management Sales role
  • Excellent leadership and management skills
  • Strong interpersonal, communication and customer service skills
  • Superior sales skills and a commitment to sales systems and objectives
  • High energy, resourceful, professional & process oriented
  • Ability to build a customer focused team environment
  • Experience building long-lasting customer relationships
  • Excellent problem solving skills and ability to work efficiently and effectively
  • Ability to maintain confidentiality of pertinent data
  • Solid experience with vAuto and technologically savvy
  • Reynolds experience is an asset

 

Position Summary:

  • Consult with Sales Representatives and the General Sales Manager to set out clearly defined dealership used vehicle expense and sales goals
  • Stay abreast of the local / provincial resale vehicle market and use this knowledge to appraise used vehicles and set realistic used vehicle retail prices for the dealership according to guidelines set by the General Sales Manager
  • Oversee the used vehicle certification program and ensure that trade-in vehicles are reconditioned according to approved strategy and displayed appropriately on the used vehicle lot
  • Monitor used vehicle inventory and compensate for shortages/excesses by adjusting the wholesale buy/sell activities and/or evaluation of trade-ins. Maintain an up-to-date used vehicle inventory listing for sales staff
  • Execute approved pricing over time strategies to ensure inventory turnover
  • Observe strengths and opportunities of Sales Representatives and perform one-on-one training or consult with the General Sales Manager to schedule formal corporate training sessions as needed
  • Approve used vehicle trade-in and sales agreements submitted by Sales Representatives
  • Attend to customer complaints about used vehicles in a prompt and effective manner to minimize customer inconvenience / dissatisfaction and to maximize the dealership’s customer image. Refer difficult complaints to higher management.
  • Keep abreast of competitive industry and local trends and participate with the General Sales Manager in developing advertising and promotional campaigns to capitalize on recognized trends. Take charge of execution of approved marketing programs

 

We are committed to providing necessary and reasonable accommodation for persons with disabilities to support participation of all candidates throughout the recruitment process. All qualified applicants will receive consideration for employment.

We offer competitive compensation and benefits, management support, great team atmosphere and training programs. If the above meets your qualifications and interests, please send your resume in confidence.

We thank all interested candidates, however, only those being considered will be contacted.


 

Now Hiring Product Advisors

 

After almost twenty years at 9144 Yonge Street, Richmond Hill Toyota is in a new location at 11240 Yonge Street. 

Our brand new, state of the art facility spans more than 70,000 square feet with multiple levels, including seperate showrooms for Toyota and Scion, and an indoor showroom dedicated to pre-owned vehicles.

The new Richmond Hill Toyota also boasts a 30 bay Service Department with a full retail parts and accessories store, 3 lane service drive thru, super high tech cafe lounge and so much more!

We are looking to enhance our team by recruiting aggressive, productive, and customer driven, male and female, Product Advisors with an intrinsic desire to please and achieve. 

Richmond Hill Toyota is one of the highest volume dealerships for new and used vehicles. We offer higher than average earnings, along with a comprehensive benefit plan. 

If you believe that you meet the following requirements, we strongly encourage you to apply;

  • High customer service achievements
  • Strong relationship building and connection making skills
  • A 'glass half full' attitude and the ability to focus on the positive side of things
  • A coachable personality, and the desire to continuously improve
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